The AI Booking & Shipping Chatbot Assistant is an advanced solution designed to automate the booking process for logistics companies specializing in overseas shipments.
Unlike traditional AI chatbots, this system engages with users through targeted questions, collecting necessary information to improve efficiency and reduce manual labor.
Problem Statement
Currently, users must navigate the company’s portal, complete lengthy forms, make calls, or send emails, leading to a labor-intensive and time-consuming process for employees who must manually process information and identify shipment requirements.
Solution
The AI Booking & Shipping Chatbot Assistant automates the booking process, guiding users through a dynamic questionnaire. It collects relevant information and prompts for additional details as needed.
Key features include:
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Data Extraction from Various Sources: Users can upload text documents, PDFs, images, or emails. The AI extracts data from these files and retrieves information from databases. Users can also copy and paste from other sources.
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Dynamic Questioning Process: The chatbot starts by asking if users have an existing booking or want to continue a previous process. Users can provide a booking ID, and the system will identify their progress, allowing them to resume seamlessly. If a completed booking ID is provided, the AI offers to reuse existing details with only necessary updates.
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Incremental Process Handling: Users can pause and resume as needed, particularly while awaiting validation. They can provide credentials to continue from where they left off, ensuring a smooth experience.
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Automatic Data Filling & Validation: The AI autofills fields with previously entered data, allowing users to review and modify before final submission.
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Submission and Validation: Once all information is gathered and validated, the software sends a JSON file with complete booking details to the client’s server, providing immediate confirmation of the submission.
Benefits
- Improved Efficiency: Automating data collection significantly reduces the need for human intervention, saving time and labor costs.
- User-Friendly Experience: The chatbot guides users through a structured process, offering support at each step.
- Adaptable Data Input: The system accommodates multiple formats, enhancing accessibility.
- Error Reduction: Automated validation lowers the risk of data entry errors, improving accuracy.
- Scalability: The solution can handle increased request volumes without additional manpower.
Technologies
The AI Booking & Shipping Chatbot Assistant utilizes advanced technologies, including C#, .NET Core, and Python for AI models, supported by a PostgreSQL database. It employs natural language processing (NLP) for handling text, ensuring a stable and secure environment with frameworks like Docker and Microsoft Azure.
By automating data extraction, validation, and submission, this AI assistant empowers booking, shipping, and carrier companies to streamline operations, enhance customer satisfaction, and achieve significant productivity improvements.
